Get List of End Users for Service

This request retrieves a list of M365 users for an existing customer.

This functionality is only supported for Essentials Plus and Pro services; ensure you have a secure connection for synchronization between Live Platform and Microsoft Teams (see Secure Connection with Customer M365 Tenant Platform).
For Hosted Essentials services, users must be managed directly in their Teams admin center.

URI

Copy
{{baseUrl}}/api/v3/customer/{customerGuid}/user

HTTP Method

GET

Request Parameters

Parameter

Type

Description

customerGuid

string($uuid)

(path)

umpCustomerGuid' value created in the Live Platformcustomer tenant SQL database directory:

Operator Connect: A new OC Essentials service is created when a license is applied to the lead using Create Customer from Lead Overview). If this field is null, a license has not yet been applied to the lead.
Direct Routing: A new Hosted Essentials service is created by Create Essentials Customer.

Extract this value using Get Services Brief Details (V3) or Get Customers Brief Details (V2) searching for the matching Short Name of the service.

Page Number

integer

Default value: 1

Page number in range to retrieve.

Page Size

integer

Default minimum value: 2

maximum: 10000

Number of pages in range to retrieve.

Example Response

Copy
{
    "currentPage": 1,
    "pageSize": 10,
    "totalPages": 4,
    "totalRecords": 37,
    "data": [
        {
            "Identity": "04b6aa84-eb73-4f46-ba4a-200f86a2563a",
            "Status": "----",
            "SipAddress": "sip:meganb@m365x33712745.onmicrosoft.com",
            "LineURI": null,
            "HostingProvider": "sipfed.online.lync.com",
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "04B6AA84-EB73-4F46-BA4A-200F86A2563A",
            "WebName": "Megan Bowen",
            "UserType": "TeamsOnly",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "MeganB@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineTeamsOnlyUser",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "0a7db8a7-ef2d-4794-81e1-518fb15770d1",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "0A7DB8A7-EF2D-4794-81E1-518FB15770D1",
            "WebName": "Mallory Cortez",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "MalloryC@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "161476df-e508-4a29-b27e-09b61903b82b",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "161476DF-E508-4A29-B27E-09B61903B82B",
            "WebName": "Cameron White",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "CameronW@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "22a79328-9325-4bb8-b549-5731446a2a24",
            "Status": "----",
            "SipAddress": "sip:jonis@m365x33712745.onmicrosoft.com",
            "LineURI": null,
            "HostingProvider": "sipfed.online.lync.com",
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "22A79328-9325-4BB8-B549-5731446A2A24",
            "WebName": "Joni Sherman",
            "UserType": "TeamsOnly",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "JoniS@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineTeamsOnlyUser",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "23727739-a224-4a23-a2c0-f4c4d9453875",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "23727739-A224-4A23-A2C0-F4C4D9453875",
            "WebName": "Automate Bot",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "AutomateB@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "285f91c7-7ff4-4886-a80b-96eb417f28de",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "285F91C7-7FF4-4886-A80B-96EB417F28DE",
            "WebName": "Microsoft Service Account",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "ms-serviceaccount@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "47aaa67d-453f-4ce0-a903-19f7f5e08e1c",
            "Status": "----",
            "SipAddress": "sip:diegos@m365x33712745.onmicrosoft.com",
            "LineURI": null,
            "HostingProvider": "sipfed.online.lync.com",
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "47AAA67D-453F-4CE0-A903-19F7F5E08E1C",
            "WebName": "Diego Siciliani",
            "UserType": "TeamsOnly",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "DiegoS@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineTeamsOnlyUser",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "47d18bc6-4919-4ab7-9661-5f1be0630155",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": "sipfed.online.lync.com",
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "47D18BC6-4919-4AB7-9661-5F1BE0630155",
            "WebName": "Allan Deyoung",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "AllanD@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineTeamsOnlyUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "49243d55-bc4a-4cfb-9ad9-f67d28cac57b",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": null,
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "49243D55-BC4A-4CFB-9AD9-F67D28CAC57B",
            "WebName": "Brian Johnson (TAILSPIN)",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "BrianJ@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        },
        {
            "Identity": "4adcbb3b-a156-4705-a5a5-33ba1f0c66a8",
            "Status": "----",
            "SipAddress": null,
            "LineURI": null,
            "HostingProvider": null,
            "HybridPstnSiteName": null,
            "UsageLocation": "US",
            "RegistrarPool": null,
            "CallForward": "",
            "ObjectId": "4ADCBB3B-A156-4705-A5A5-33BA1F0C66A8",
            "WebName": "Bianca Pisani",
            "UserType": "NoService",
            "PsCount": 0,
            "IsManaged": null,
            "Department": null,
            "TenantId": "7e24d47c-eb72-439a-84e4-aea1bdb1eed9",
            "UserPrincipalName": "BiancaP@M365x33712745.OnMicrosoft.com",
            "MsInterpretedUserType": "PureOnlineUserWithNoService",
            "EnterpriseVoiceEnabled": false,
            "OnlineVoiceRoutingPolicy": "",
            "OnlinePstnGateway": ""
        }
    ]
}

Response

200 OK

Parameter

Type

Description

Index summary data

integer

currentPage
pageSize: Number of entries per page
totalPages: Total number of pages
totalRecords: Total number of entries

Identity

string($uuid) (path)

Live Platform generated customer Guid.

Status

-

-

SipAddress

 

Email address of the SIP user, for example, sip:meganb@m365x33712745.onmicrosoft.com

CallForward

 

Indicates whether Call Forwarding is enabled for the user.

Department

string

Active Directory User department.

WebName

string

Name of the M365 customer tenant user.

SipAddress

string

M365 user SIP address. For example, sip:adelev@m365x21689653.onmicrosoft.com

LineURI

string

Line URI assigned to user.

HostingProvider

string

sipfed.online.lync.com

HybridPstnSiteName

string

Name of the site location

UsageLocation

string

Usage Location as defined in the customer tenant Microsoft Entra admin center (see Set Usage Location).

RegistrarPool

string

-

CallForward

string

 

ObjectId

string

-

WebName

string

For example, Megan Bowen

PsCount

integer

-

IsManaged

boolean

-

Department

string

Indicates the name of the Microsoft Azure Active Directory department object.

OnlineVoiceRoutingPolicy

string

Default: unrestricted or SiteLocationTag-Unrestricted

TenantId

string

Microsoft Azure subscription Tenant ID of the customer attached to the service.

MsInterpretedUserType

string

PureOnlineTeamsOnlyUser

UserPrincipalName

string

UPN, for example, MeganB@M365x33712745.OnMicrosoft.com

EnterpriseVoiceEnabled

boolean

Indicates whether Enterprise Voice is enabled.

OnlineVoiceRoutingPolicy

string

Name of the OnlineVoiceRoutingPolicy applied to user through LifeCycle Management templates (Direct Routing only).

OnlinePstnGateway

string

Name of the OnlinePSTNGateway of the Service Provider or Customer sub domain for connecting calls between Microsoft Teams and Calling trunk.

400 Bad Request
500 Internal Server Error